Making Municipal Governments More Responsive to Their Citizens
Ted Greenwood, Program Director
Select Projects to Enable Direct Service Requests
In the following table, * indicates program supported by an Officer Grant.
# indicates Alfred P. Sloan Foundation support for the program is complete.
Institution |
Purpose |
Contact Person |
To determine how jurisdictions across the country take advantage of 311 and related customer service technology (including online) to respond to citizens’ needs |
Ms. Cory Fleming |
|
To create training materials and initiate training on 311-Citizen Relationship Management systems |
Ms. Anne Kinney |
|
| National Center for Public Productivity, Rutgers University-Newark | To enable the National Center for Public Productivity to investigate options for a state-wide 311 system in New Jersey | Dr. Marc Holzer 973-353-1351 mholzer@pipeline.com |
| Connecticut Policy and Economic Council # | To renew support for and assist in the institutionalization of an Internet-based service requests system and citizen-based performance measurement and reporting in Connecticut and beyond | Mr. Michael Meotti 860-571-7501 mike.meotti@ctunitedway.org |
To renew support for and assist in the institutionalization of ParkScan, citizen-based performance assessment of neighborhood parks in San Francisco |
Ms. Isabel Wade |
|
To continue support for and assist in the institutionalization of an internet-based forum for citizen-based performance assessment of and information about New York City public schools |
Ms. Pamela Wheaton |